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When you order a customised promotional product from the team here at Impact, we’ll get to work on it straight away. Here’s how the order process works...
There are thousands of products available on our website ready to be printed with your logo, name and message. Simply browse the items you’re considering and make your selection by adding the products to your 'Quote Request Basket'. If you need any help with your product selection, we’re happy to advise you Monday - Friday (9am - 5pm). Call us on 01727 790 400 or email sales@impact-uk.com.
Submit your 'Quote Request Basket' and we will contact you during Monday - Friday (9am - 5pm) to confirm your requirements for product, logo print and special delivery instructions. Our quotes are competitive, clear and transparent – there are no hidden charges added on later!
When you’ve made your choice, and are happy with our quotation, it’s time to place your order.
To order by phone, just call us on 01727 790 400.
To order by email, please reply directly to the Impact team member who provided your quotation.
To produce your custom branded merchandise, we’ll need your logo artwork. Please email the artwork to your dedicated Impact team member or sales@impact-uk.com
Don't worry if you're not able to send us the exact artwork you need. We have a talented design team who can work with your logo and message to create print-ready artwork to your requirements. Just get in touch for more details.
It’s really important for us to produce your branded items just as you want them. So we’ll create a PDF proof showing what the final product will look like, before it goes into production. Your artwork proof should be with you soon after placing your order. This is your opportunity to check our design and make any last-minute alterations, to get it just right.
When you’re happy with the proof, we’ll go ahead and create your promotional merchandise.
Here at Impact, we have a specialist production team with high-spec industry equipment and a meticulous eye for detail. We take pride in the quality of all our customised promotional products, and you can trust us to produce items you’ll love.
The lead time on your personalised products depends on the type of product and the quantity you need. We’ll keep you fully informed about the progress of your order, so you know when to expect delivery.
We know how important it is for your products to arrive on time. You’ll be notified when your order has been despatched, and you’ll be told when it will be delivered.
We want you to be delighted with your custom branded promotional products. We’ll get in touch on the day of delivery to make sure all’s well with your order. We hope you and your customers will love your branded items so much that you come back for more!
Now you know how our order process works, why not browse our product categories to help find exactly what you require by using our A-Z list of all personalised products.
